Director of IT Operations and Vendor Management

2 weeks ago


San Francisco, California, United States Gap Inc. Full time
About Gap Inc.

Gap Inc. is a global leader in the fashion industry, with a portfolio of brands that includes Old Navy, Gap, Banana Republic, and Athleta. Our mission is to bridge the gaps in the world by providing high-quality, affordable fashion to everyone. We believe in sustainability, diversity, and inclusion, and we're committed to making a positive impact on our customers, communities, and the planet.

About the Role

The Gap Technology team is seeking a seasoned and operationally strong leader to fill the crucial role of Director of IT Operations and Vendor Management. This influential position will play a key role in shaping a new Vendor Management Office (VMO) and operational processes monitoring.

Key Responsibilities:
  • Establish and lead a formal Vendor Management Office (VMO)
  • Collaborate with cross-functional teams to align vendor strategies with organizational objectives and drive cost savings
  • Guide solutioning, evaluation, and selection of vendors in alignment with organizational goals
  • Track and update quarterly vendor scorecards and business reviews
  • Identify areas for performance improvement and collaborate with Gap vendor relationship owners for implementation
  • Mentor and train Gap vendor relationship owners across the organization in vendor management
Requirements:
  • Experience with Software Asset Manager (CSAM) or IT Asset Manager (CITAM)
  • Experience in building a VMO, strategic vendor relationships, and successfully aligning vendor strategies with organizational goals
  • Knowledge of industry best practices in IT operations management, vendor management, and IT performance improvement
  • Strong program/project management skillset, high accountability, and a keen understanding of the Tech industry landscape
What We Offer:

At Gap Inc., we offer a competitive salary range of $185,500 - $245,800 USD, as well as a comprehensive benefits package, including merchandise discounts, paid time off, and a 401(k) plan with company matching. We're an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We're proud to be recognized as one of the World's Best Employers and one of the Best Employers for Diversity by Forbes in 2022.



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