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Client Services Supervisor

2 months ago

Lafayette, Louisiana, United States Mental Health Partners Full time
Job Summary

Mental Health Partners is seeking a highly skilled and compassionate Client Services Supervisor to oversee the daily operations of our volunteer hotline and provide on-going victim advocacy and case management to survivors of sexual violence.

Key Responsibilities
  • Coordinate and schedule coverage of the 24-hour hotline
  • Recruit, train, and provide supervision to hotline volunteers
  • Manage the 40-hour hotline training program and coordinate schedules with staff, guest presenters, and volunteers as needed
  • Determine appropriate level of skills needed to fulfill identified volunteer positions within the organization
  • Coordinate logistical aspects of the hotline program, including orientation, training, scheduling, and ongoing guidance
  • Seek opportunities, plan, and participate in activities to recruit volunteers
  • Provide guidance, feedback, and supervision to volunteers
  • Plan and coordinate volunteer appreciation events within allocated budget
  • Track hotline and volunteer statistics for monthly, quarterly, and annual reports
  • Provide outreach, case management, support services, and legal advocacy to sexual assault survivors and their significant others
  • Maintain a caseload of clients requiring short-term case management
  • Maintain face-to-face, phone, and email contact with clients to facilitate progress toward recovery through resource development
  • Attend multi-agency case consultations and facilitate referrals to other organizations
  • Provide training to agencies in the community on Mental Health Partners' services
  • Support and provide training for Mental Health Partners' Prevention Education Program
  • Meet defined individual and department goals, activity metrics, and Key Performance Indicators
  • Promote, support, and demonstrate through both behavior and job performance adherence to policies and procedures on a day-to-day basis
  • Effectively interact and communicate with other Mental Health Partners staff, clients, customers, partners, etc.
  • Regular and consistent attendance is required to perform other essential functions of the job
Supervisory Duties
  • Supervise or oversee a program
  • Provide supervision to staff and volunteers on a routine and frequent basis, specifically through the lens of a recovery orientation, to ensure high-quality, effective, and efficient services as well as accurate and timely documentation
  • Demonstrate awareness, support, and appreciation for cultural and diversity issues
  • Motivate and value staff around performance excellence, professional development, and participation in important Mental Health Partners meetings and committees
  • May be responsible for recommending and managing program budget; responsible for cost-effective utilization of Mental Health Partners' resources
  • Establish and clarify expectations, provide ongoing coaching, feedback, and administer the annual performance review process with employees
  • Manage performance concerns as applicable under the direction of the program director
  • Regularly assess staff and volunteers and provide appropriate training to assure solid job performance
  • Identify training needs and provide/arrange training on relevant topics necessary to an effective and efficient functioning of the team
Requirements
  • Master's Degree in Social Work required
  • Three (3+) years' experience supervising and training volunteers
  • Previous experience in sexual assault treatment
Equal Employment Opportunity

Mental Health Partners is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.