IT Operations Specialist

4 days ago


Durham, North Carolina, United States Bee Talent Solutions Full time
Job Title: IT Operations Specialist

The IT Operations Specialist plays a crucial role in ensuring the smooth operation of our company's technology infrastructure. As a key member of our IT team, you will be responsible for providing top-notch technical support to our employees, troubleshooting and resolving technical issues, and maintaining effective relationships with users.

Key Responsibilities:
  • Provide technical support to employees via phone, email, or in-person, resolving technical issues related to desktops, laptops, network services, and other IT-related problems.
  • Diagnose and troubleshoot technical issues, escalating complex problems to senior technical staff as needed.
  • Develop and maintain standard operating procedures and customer service guidelines for IT support.
  • Support and maintain effective relationships with users, providing timely resolution of problems and case status updates to management and end-users.
  • Participate in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems.
Requirements:
  • Excellent communication and interpersonal skills.
  • Troubleshooting skills for Windows/Mac-based platforms, smartphones, and A/V equipment.
  • Self-starter with creative problem-solving skills and a willingness to learn and develop in a fast-paced environment.
Preferred Qualifications:
  • VMware ESXi/Horizon experience.
  • JIRA and Confluence experience.
  • Office365 experience or exposure on the administrative side.
  • Demonstrated knowledge of networking and hardware standards.
  • Solid understanding of security concepts, principles, and practices.


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