HVAC Service and Sales Coordinator
3 weeks ago
We are seeking a highly motivated Sales/Service Coordinator to join our team at Del-Air Heating & Air Con. This role requires strong interpersonal and communication skills, as well as the ability to navigate through incoming and outgoing calls, dispatching calls to the appropriate sales team member.
Key Responsibilities:
- Communicate with customers regarding their comfort consultations and installation sale agreements.
- Navigate through incoming and outgoing calls, dispatching calls to the appropriate sales team member.
- Maintain a safe workplace and ensure that safety is the highest priority in the workplace.
- Manage and de-escalate customer concerns and work to resolve them efficiently and effectively.
- Participate in special projects as requested by management and other duties/responsibilities as assigned to meet the ongoing needs of the organization.
- Ensure compliance with all Del-Air policies and procedures.
Requirements:
- Prior experience working in a sales role.
- Experience in dispatching calls.
- Goal-oriented with a strong desire to succeed.
- Excellent customer service skills.
- Strong interpersonal and communication skills.
- Good writing skills.
- Professional appearance.
- Service Titan experience preferred but not required.
- Bilingual (English and Spanish) a plus but not required.
- Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer programs.
Salary Range: $40,000 - $60,000 per year, based on location and experience.
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