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Sales Associate
2 months ago
As a Sales Associate at Lands' End, you will be part of a talented team that represents our brand to customers by providing exceptional service in a professional, courteous, and helpful manner. This role enhances the customer experience and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also ensure that store and visual brand standards are met.
Key Responsibilities- Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.
- Provide highest degree of customer service, including courteously greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs.
- Maintain knowledge of Lands End products and services, along with current fashion trends to enhance level of customer service and generate sales.
- Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
- Perform markdown and other promotional activities as needed.
- Responsible for stock replenishment and adhering to visual brand standards.
- Excellent selling skills.
- Ability to communicate effectively with customers and fellow employees.
- Ability to receive feedback and take action when appropriate.
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks.
- Flexible and adaptable to change.
- Knowledge of Lands End merchandise is strongly preferred.
- Previous experience in retail strongly preferred.
- Availability and flexibility to work varied hours to support the needs of the business.
- Ability to stand for long periods of time.
- Ability to lift boxes up to 40 pounds.
Lands' End is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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