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Reception Specialist

2 months ago

Cape Charles, United States Blue Water Hospitality Group, LLC Full time

About Blue Water Hospitality Group, LLC

Blue Water is a family-owned enterprise, led by Jack and Todd Burbage. Established in 2002, we specialize in the investment, development, and management of RV resorts, campgrounds, hotels, and attractions. Our comprehensive approach to marketing, revenue management, and operations has positioned us as a leader in the hospitality sector. With numerous properties along the East Coast, from Maine to Florida, and new developments in Texas, Montana, and Oregon, we are dedicated to enhancing guest experiences and supporting the communities we serve.

Role Overview

As a vital member of our team, you will be the first point of contact for our guests, ensuring their experience begins positively. Your role will involve guiding guests through the reservation and check-in processes, delivering outstanding service, and maintaining a welcoming atmosphere. Your commitment to guest satisfaction will be evident as you provide assistance throughout their stay.

Ideal Candidate

We are seeking individuals who are:

  • Enthusiastic, positive, and energetic
  • Detail-oriented with a strong focus on quality
  • Able to work flexible hours, including weekends and holidays

Key Responsibilities

In this role, you will:

  • Professionally manage all front desk operations, including reservations and guest check-ins/outs.
  • Utilize the Blue Water Way to engage with guests effectively, both over the phone and in person.
  • Assist the concierge team by providing helpful information and support to enhance guest experiences.
  • Maintain the cleanliness and organization of the guest service area.
  • Adhere to cash handling protocols, ensuring accurate financial transactions.
  • Contribute to a tidy and welcoming environment for all guests.
  • Perform additional duties as assigned and maintain reliable attendance.

Team Collaboration

You will report directly to the Assistant General Manager or their designated representative.

Qualifications

The successful candidate will possess:

  • A High School Diploma or equivalent
  • 1-3 years of experience in front desk operations, reservations, or customer service
  • The ability to thrive under pressure in a fast-paced environment
  • Proficiency in using technology, including phones and computers
  • Excellent communication skills

Physical Requirements

This position requires regular communication and interaction with guests. You should be prepared to stand for extended periods and assist with various tasks as needed. We value a collaborative team spirit, and all team members are expected to support one another in achieving our goals.

At Blue Water, we are committed to excellence and innovation in hospitality. We uphold the principles of equal employment opportunity and make hiring decisions based on merit.