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Retail Operations Assistant Manager

2 months ago

Glendale, Arizona, United States PVH Full time

Shape Your Career with PVH

Assistant Store Manager - TOMMY HILFIGER

POSITION OVERVIEW: The Assistant Store Manager plays a crucial role in supporting the overall effectiveness of the store and aids Store Management in maximizing sales opportunities, recruiting and nurturing talent, maintaining store aesthetics, and managing expenses and inventory loss.

KEY RESPONSIBILITIES:

Drive sales and profitability while minimizing losses and ensuring the store is visually appealing and well-maintained. Identify and implement strategies to meet and exceed business objectives. Uphold and enhance customer service standards to the highest level. Exhibit strong written and verbal communication skills. Represent the Tommy Hilfiger brand through professional appearance and conduct. Take charge of the store's productivity and profitability, including sales growth, staffing, and inventory management. Oversee all store operations in the absence of the General Manager or Store Manager. Effectively manage time and prioritize tasks.

OPERATIONAL DUTIES:

Understand and adhere to all company policies, procedures, and operational guidelines. Maintain a high level of security and safety awareness within the store. Identify issues, analyze root causes, and develop alternative solutions. Manage controllable expenses, including payroll allocation. Attend management meetings in the absence of the General Manager or Store Manager. Follow the Inventory Shrinkage Improvement Program. Ensure productivity in shipment processing, inventory counts, and price adjustments. Ensure the store is equipped with necessary tools and resources, and that staff are trained in their use. Oversee store openings and closings. Follow directives and complete assigned responsibilities.

LEADERSHIP DUTIES:

Assist in recruiting and hiring sales associates who embody the Tommy Hilfiger brand image. Develop associates to be knowledgeable in product, merchandising, operations, customer service, and career growth. Inspire and guide support staff to achieve store goals and objectives. Handle challenging situations while maintaining performance standards. Seek assistance from others when necessary. Supervise the sales floor to ensure customer and associate engagement at all times. Foster teamwork within the store and ensure respectful treatment of all staff. Actively participate in management meetings and staff gatherings. Communicate ideas effectively and lead by example. Maintain confidentiality and fulfill commitments.

MERCHANDISING & VISUAL RESPONSIBILITIES:

Supervise specific departments to ensure optimal performance. Oversee the execution of merchandising directives, updates, and markdowns promptly and effectively. Analyze business needs, identifying top and slow-selling items to fulfill merchandising strategies. Maintain elevated store presentation by training staff on brand standards and company directives. Possess thorough knowledge of sales floor and stockroom organization and systems. Keep management informed of all merchandise and visual-related matters. Ensure the store is organized, including fixtures, hardware, and cleanliness. PVH Corp. is an equal opportunity employer and considers all applicants based on their individual capabilities and qualifications, consistent with applicable law. PVH is committed to inclusion and diversity, ensuring that all associates are compensated based on job-related factors such as skill, ability, and experience.