Clinical Support Specialist
3 days ago
We are seeking a highly skilled Clinical Support Specialist to join our team at Northern Light Health. As a key member of our medical office, you will provide clinical support to medical practitioners, assist with minor surgical procedures, and perform in-office testing and treatment.
The ideal candidate will have excellent communication skills, be a team player, and have a passion for delivering exceptional patient care.
Responsibilities:
- Prepare patients for provider visits
- Assist providers with minor surgical procedures
- Perform in-office testing and treatment
- Triage patient calls as needed
- Remind patients of appointments as necessary
- Collect necessary reports/information prior to patient appointments
- Execute standing orders, routine preventative services, and prescription refills as authorized by the provider
- Notify patients of applicable results and communicate recommendations for diagnostic studies as instructed by the provider
- Provide educational information to patients as required
- Answer questions from patients/patient families or supplies resources with answers
- Understand and properly utilize Electronic Medical Records (EMRs)
- Document all required information appropriately in patient charts/EMRs
- Perform job utilizing all resources with minimal waste of supplies, materials, and time
- Perform job within allotted time frames
- Demonstrate safe behavior in all aspects of the job
- Utilize continuing education, seminars, professional publications, and hospital in-services to remain current in the profession
- Support and contribute to practice administration
- Maintain patient confidentiality at all times
- Orders or notifies proper staff of need for clinical supplies/stock supplies
- Properly utilize and maintain all equipment for the job
- Schedules/reschedules patients as necessary
- Maintain a safe environment, including knowledge and understanding of hospital and departmental policies and procedures
- Reports and directly addresses identified environmental hazards when appropriate
- Reports and directly addresses violations of patient safety policy and/or protocol when involved or observed
Requirements:
- A High School diploma or equivalent is required, or a minimum of 2 years as a Certified Nursing Assistant, with expectation of becoming certified or registered within 90 days of hire date
- Experience working in a medical office preferred
- Computer literacy
- Successful completion of a course of study recognized by the State of Maine as an MA or Certified Nursing Assistant Licensure
- Certified Nursing Assistant as determined by the State of Maine
- BLS Required
Estimated Salary Range: $60,000 - $80,000 per year
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