Medical Office Associate
3 weeks ago
Northern Light Health is seeking a detail-oriented and compassionate Healthcare Assistant to support our healthcare team. In this role, you will prepare patients for provider visits, assist with minor surgical procedures, and perform in-office testing and treatment.
The ideal candidate will possess excellent communication skills, work well in a team environment, and prioritize providing exceptional patient care.
Key Responsibilities:
- Prepare patients for provider visits by reviewing their medical history and discussing any concerns they may have
- Assist providers with minor surgical procedures, ensuring that all necessary equipment and supplies are available
- Perform in-office testing and treatment, adhering to standard protocols and procedures
- Triage patient calls as needed, responding promptly to urgent matters
- Remind patients of upcoming appointments and ensure that all necessary paperwork is completed
- Collect necessary reports and information prior to patient appointments, maintaining accurate records
- Execute standing orders, routine preventative services, and prescription refills as authorized by the provider
- Notify patients of applicable results and communicate recommendations for diagnostic studies as instructed by the provider
- Provide educational information to patients, addressing any questions or concerns they may have
- Answer questions from patients and their families, supplying them with resources and guidance as needed
- Understand and properly utilize Electronic Medical Records (EMRs), documenting all required information accurately
- Perform tasks efficiently, minimizing waste of supplies, materials, and time
- Work effectively within established time frames, prioritizing tasks and managing workload
- Demonstrate safe behavior in all aspects of the job, adhering to hospital policies and procedures
- Stay up-to-date with industry developments through continuing education, seminars, and professional publications
- Support and contribute to practice administration, collaborating with colleagues to achieve shared goals
- Maintain patient confidentiality at all times, handling sensitive information with discretion
- Order or notify proper staff of need for clinical supplies/stock supplies, ensuring timely replenishment
- Properly utilize and maintain all equipment, adhering to manufacturer guidelines and best practices
- Schedule and reschedule patients as necessary, coordinating with providers and other stakeholders
- Maintain a safe environment, promoting a culture of safety and respect within the workplace
- Report and address identified environmental hazards promptly, taking corrective action as needed
- Address violations of patient safety policy and/or protocol when involved or observed, escalating issues to supervisor if necessary
Requirements:
- A High School diploma or equivalent is required, or a minimum of 2 years as a Certified Nursing Assistant, with expectation of becoming certified or registered within 90 days of hire date
- Experience working in a medical office setting is preferred
- Computer literacy and basic software skills are essential
- Successful completion of a course of study recognized by the State of Maine as an MA or Certified Nursing Assistant Licensure
- Certified Nursing Assistant as determined by the State of Maine
- BLS certification is required
Salary Range: $65,000 - $85,000 per year
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