Field Service Engineer

2 weeks ago


Carol Stream, Illinois, United States Sterling Engineering Inc. Full time
Field Service Technician Overview

The Field Service Technician plays a crucial role in the assembly, installation, and commissioning of various equipment. This position involves diagnosing and rectifying mechanical issues as well as programming controls. The technician will provide customer support primarily for the North & South American regions, with occasional assistance for other global subsidiaries.

Key Responsibilities:
  • Install and initiate new and refurbished machinery, including entire production lines.
  • Conduct on-site repairs for equipment malfunctions.
  • Test repaired machinery to ensure adherence to technical standards.
  • Install, set up, and test packaging format tooling.
  • Modify PLC programs as necessary.
  • Deliver basic training to customer operators and maintenance staff.
  • Provide technical guidance to clients.
  • Execute preventive maintenance agreements.
  • Inspect and enhance used machinery.
  • Collaborate with design, sales, and manufacturing teams for continuous improvement.
  • Maintain detailed daily reports.
  • Assist electrical engineering with updates and troubleshooting.
  • Carry out additional assigned tasks.
Required Qualifications:
  • Strong understanding of Health & Safety regulations.
  • Excellent mechanical skills.
  • Familiarity with automation systems involving PLCs and PCs.
  • Outstanding communication abilities.
  • Willingness to travel frequently and work during weekends or overtime.
  • Proficiency in Spanish or French is a plus.
Education and Experience Requirements:
  • Associate Degree in Electronic Technology or related field.
  • A minimum of 5 years of experience in troubleshooting packaging machinery, particularly filling and capping systems.


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