Operations Manager

1 day ago


Hanover, Massachusetts, United States PDS Health Full time
Operations Manager Trainee

Pacific Dental Services is seeking a highly motivated and experienced Operations Manager Trainee to join our team. As an Operations Manager Trainee, you will have the opportunity to learn and develop the skills necessary to independently manage a financially viable PDS supported dental office.

Key Responsibilities:
  • Model company culture, values, and standards through daily interactions with team members and patients.
  • Assess, hire, and retain top talent through comprehensive training, supervision, counseling, and coaching.
  • Investigate and resolve staff and patient issues by analyzing facts and circumstances to develop timely and effective solutions.
  • Execute the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth through effective management of expenses and cash flow.
  • Develop and implement an office success plan, including staff development and office protocols to ensure efficient operations during manager absences.
Requirements:
  • High school diploma or equivalent.
  • Five or more years of related work experience in operational management.
  • Valid driver's license and automobile insurance, or reliable means of alternate transportation.
Preferred Qualifications:
  • Associate degree or Bachelor's degree.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates.
Knowledge, Skills, and Abilities:
  • Results-oriented with a strong sense of personal responsibility.
  • Effective team builder with excellent communication and leadership skills.
  • Patient advocate with a flexible and adaptive approach.
  • Process-focused operator with strong analytical and problem-solving skills.
  • Financial acumen with a deep understanding of profit drivers and cash flow management.
Work Environment:
  • This is a sedentary office classification with occasional field visits and driving.
  • Temperature conditions are controlled with no direct exposure to hazardous physical substances.
  • The noise level in the work environment is usually low to moderate.
Benefits:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.

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