Luxury Jewelry Service Coordinator

1 week ago


Dayton, Ohio, United States James Free Jewelers Full time

As a Repair Service Coordinator at James Free Jewelers, you will play a vital role in ensuring the satisfaction of our discerning customers. With a passion for delivering exceptional experiences and a keen eye for detail, you will be responsible for coordinating the repair process from start to finish.

About the Role

This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to providing outstanding customer service. You will work closely with customers to process incoming jewelry repairs, maintain clear communication throughout the process, and ensure timely completion of repairs. Your strong interpersonal skills and ability to balance competing priorities will enable you to excel in this position.

Key Responsibilities
  • Process incoming jewelry repairs, advising customers on all aspects of the repair process and documenting key details.
  • Maintain regular contact with customers to keep them informed about the status of their repairs.
  • Work collaboratively with other departments to ensure seamless coordination of repairs and meet customer expectations.
  • Field customer inquiries regarding repairs via phone and email, responding promptly to resolve any issues or concerns.
Requirements and Qualifications
  • A minimum of two years' experience in luxury retail, preferably in jewelry and/or watch retail, with a demonstrated commitment to customer satisfaction and team collaboration.
  • Strong drive to exceed customer expectations and deliver exceptional experiences, coupled with a deep appreciation for the sentimental value of jewelry.
  • Ability to work independently and efficiently in a dynamic environment, with a willingness to learn and adapt to new challenges.
  • High integrity and strong ethical standards, with excellent interpersonal skills and the ability to balance competing priorities.
Benefits
  • Competitive salary: $55,000 - $65,000 per year.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Employee purchase discounts.
  • Life insurance.
About Us

At James Free Jewelers, we are dedicated to providing our customers with the highest level of service and quality. We offer a dynamic and supportive work environment that fosters growth and development. If you are passionate about delivering exceptional customer experiences and possess the skills and qualifications required for this role, we encourage you to apply.



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