Senior Case Manager
3 days ago
Overture Home Care LLC is seeking a Senior Case Manager to join our team in Dallas. As a Senior Case Manager, you will play a critical role in ensuring our clients receive the highest quality care and support.
Key Responsibilities:- Uphold our Core Values: Patience, Dignity, and Discretion.
- Responsible for monthly meetings at Facilities with Nursing Staff or Community Staff members.
- Responsible for ensuring client's supervisory visits and initial introductions to caregivers are conducted and documented weekly.
- Communicate with the Recruitment Coordinator(s) about staffing needs.
- Participate in completing on-site home admission assessments for new clients.
- Coordinate client visits and communicate with the Recruiting and Staffing Coordinator.
- Responsible for Discharging clients and providing summary. Weekly email to Intake Coordinator and Business Office Manager.
- Conduct on-site home admission assessments for new clients.
- Develop and manage comprehensive Care Plans for all clients.
- Serve as a liaison between clients and caregivers, actively seeking client feedback.
- Complete competency assessments and validations for caregivers.
- Maintain caregiver competency records in compliance with state regulations.
- Provide in-service/staff development programs to meet agency standards and comply with all federal, state, and local regulations.
- Maintain accurate records of staff education programs.
- Participate in onboarding presentations as needed.
- Foster effective employee-client relationships.
- Maintain the confidentiality of all client care information to protect clients' rights.
- Assist with caregiver assignments during staff shortages (appropriate training required).
- Answer staffing phone calls to adjust schedules due to unforeseen events.
- Be on-call as needed.
Requirements:
- Previous experience in scheduling, managing, and/or healthcare preferred.
- Willingness to participate in on-call nights and weekends.
- Ability to pass an extensive background check.
- Professional communication skills.
Salary: $60,000 - $65,000 / Year
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