Guest Service Representative

4 weeks ago


Ocala, Florida, United States World Equestrian Center Ocala Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at the World Equestrian Center Ocala. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-in and Check-out: Assist guests with check-in and check-out processes efficiently and accurately, using their names whenever possible.
  • Reservations Management: Oversee reservations by accurately creating, modifying, and canceling them as needed.
  • Room Preparation: Pre-block rooms based on reservations and special requests, coordinating with other departments to accommodate guest needs effectively.
  • Guest Communication: Handle inquiries, requests, and complaints promptly and professionally, accommodating special requests when possible.
  • Hotel Information: Provide information about hotel services, available rooms, rates, amenities, and local attractions.
  • Phone and Email Management: Operate phone systems to manage incoming calls, transferring them to the appropriate department or guest room.
  • Guest Feedback: Utilize various computer systems to maintain communication with multiple departments and on-site establishments.
  • Record Keeping: Review notes and alerts for guest requests and completed traces.
  • Cash Handling: Collect and handle cash payments, ensuring accurate transactions and necessary change.
Requirements
  • Physical Abilities: Associates must be able to work on foot for up to 8 hours a day and may have to lift up to 50 pounds.
  • Education and Experience: Ideal candidate will have excellent verbal and written communication abilities, demonstrated phone etiquette and customer service skills, and previous experience in hotel front desk and hospitality.
Working Environment

The World Equestrian Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment.

We are proud to be a Drug Free Workplace/EOE and all applicants will be required to submit to a background check prior to employment.



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