Guest Service Agent

4 days ago


Ocala, Florida, United States World Equestrian Center Ocala Full time

The World Equestrian Center is seeking a Guest Service Agent to provide exceptional customer service to our guests. The ideal candidate will possess a positive and upbeat personality, with the ability to multi-task, be detail-oriented, and problem-solve effectively.


Key Responsibilities:

  • Accurately and efficiently check in and out guests using a computer system, input rooming lists and transportation requests.
  • Maintain the Front Desk Outlook mail box and respond accordingly.
  • Assist guests as requested, handle cash, answer telephones, and make reservations.
  • Sell rooms, promote the hotel, and send correspondence to guests.

Requirements:

  • Pleasant, well-groomed appearance, with conservative jewelry and hairstyle.
  • Friendly, positive, professional, dependable, loyal, team-oriented, and service-minded.
  • Honest, able to efficiently and accurately operate a computer keyboard, organize and plan, and detail-oriented.
  • Good grammar, strong verbal skills, legible handwriting, and ability to effectively communicate with guests both verbally and in writing.
  • Basic understanding of guests' needs, desires, and methods of servicing to their satisfaction.
  • Adaptable to change, with basic mechanical knowledge of facilities and life safety systems.
  • AV and IT knowledge, including Micros, Room Master, Sales Pro, and audio controls for public areas.
  • Cash management skills, with basic mathematical skills and ability to handle cash payments and make change as necessary.

The World Equestrian Center is committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We offer a Drug-Free Workplace/EOE and require all applicants to submit to a background check prior to employment.



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