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Automotive Customer Service Consultant
2 months ago
McGovern Chevrolet of Greenfield is seeking a dedicated Automotive Customer Service Consultant to join our dynamic team.
About Us:
As a prominent player in the automotive industry, McGovern Automotive Group is recognized for its rapid growth and commitment to excellence. We pride ourselves on our customer-centric approach and our expanding network of locations.
What We Offer:
- Comprehensive training programs designed to ensure your success.
- Structured processes that support every team member's growth.
- Competitive compensation packages that stand out in the industry.
- Paid time off for all major holidays.
Key Responsibilities:
- Achieve dealership sales objectives.
- Collaborate with customers and technicians to determine necessary maintenance.
- Provide recommendations for essential and suggested services.
- Calculate costs for replacement parts and labor to meet customer specifications.
- Estimate expenses for mechanical, electrical, or other repairs.
- Document detailed estimates on service orders and communicate them effectively to customers.
Qualifications:
- A minimum of 2 years of experience in a high-volume dealership is required.
- Strong customer relationship skills and a focus on customer satisfaction.
- Ability to maintain up-to-date knowledge of products and services.
- Excellent time management skills, with the ability to prioritize tasks and handle multiple responsibilities under pressure.
- Self-motivated, organized, detail-oriented, and driven to succeed.
- Team-oriented mindset with a commitment to achieving both individual and collective goals.
- Professional appearance and a positive, energetic demeanor.
- Valid driver's license and ability to pass background and drug screenings.
Our Commitment:
At McGovern Automotive Group, we foster a culture of transparency and prioritize customer satisfaction. Our commitment to employee development and career advancement is unwavering. We offer a competitive benefits package, including medical, dental, and a 401K plan with matching contributions, all within a supportive and collaborative work environment. McGovern Automotive Group is proud to be an Equal Opportunity Employer.
