Technical Lead, Audio Visual Specialist

1 month ago


Scottsdale, Arizona, United States Encore Full time
Job Title: Technical Lead, Audio Visual Specialist

Job Summary:

We are seeking a highly skilled Technical Lead, Audio Visual Specialist to join our team at Encore. As a Technical Lead, you will be responsible for ensuring the flawless execution of events through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.

Key Responsibilities:

Troubleshoot technical issues and resolve problems quickly as they arise.

Comply with all Company security and safety measures.

Ensure equipment is secure from theft and/or damage when in use.

Provide excellent service and strive to exceed the expectations and needs of internal and external customers.

Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.

Requirements:

Bachelor's Degree is preferred.

2+ years of field experience in specialty area is required.

2-3 years of customer service or hospitality experience is preferred.

Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

Strong customer, client and coworker interface experience and abilities.

Work Environment:

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements:

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Competencies:

Deliver World Class Service

Do The Right Thing

Drive Results

See The Big Picture

Value People

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