Senior IT Support Specialist

1 week ago

Middle River, Maryland, United States Rocket Lab Full time
About Rocket Lab

Rocket Lab is a global leader in launch and space systems, enabling some of the most ambitious and vital space missions globally. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world.

We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible.

Senior IT Support Specialist Role

Based onsite at Rocket Lab's Middle River, MD facility, the Senior IT Support Specialist will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services.

Effective communication and world-class support are vital to the success of this role. You'll have the opportunity to provide instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk.

Key Responsibilities:
  • Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints.
  • Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation.
  • Provide assistance, training, and guidance to new starters. Help identify ways that we can improve our onboarding process and experience.
  • Helps with problem research and documentation to provide workarounds and fixes.
  • Enable on-time delivery of Production and Launch services through provision and support of IT systems and services.
  • Report on any new business requirements.
  • Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes.
  • Assist in the development of new systems and networks.
Requirements:
  • High school diploma or GED and 5+ Years' experience in an IT support or service role.
  • Basic understanding and experience in following a framework for service delivery such as ITIL.
  • Experience/knowledge of at least some of the below:
    • Windows and/or Linux desktop operating systems.
    • Windows and/or Linux server (Ubuntu/Debian) enterprise environments.
    • Virtualization technologies, public/private cloud.
    • Active Directory and Group Policy.
  • Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc.
  • Modern web-based applications including hosting, troubleshooting, security, etc.
  • Security frameworks and technology: ISO 27001, NIST, IPSEC, SSL VPNs, firewalls, etc.
  • Cloud-based technologies: Azure, AWS, O365, etc.
Preferred Qualifications:
  • Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines.
  • Experience working in a high-tech fast-paced industry such as semi-conductor or aerospace industries supporting hardware/software engineers, labs, and manufacturing.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving and analytical skills - able to see the big picture, make connections, and appropriate decisions.
  • Outstanding attention to detail.
  • Ability to communicate and present complex and technical concepts and ideas to a general audience.
  • Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure.
Additional Requirements:
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
  • Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.
  • Must be physically able to commute to buildings.
  • Occasional exposure to dust, fumes, and moderate levels of noise.
What We Offer:

Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including:

  • Top-tier medical HMO, PPO & a 100% company-sponsored medical HSA plan option, dental, and vision coverage.
  • 3 weeks paid vacation and 5 days sick leave per year.
  • 11 paid holidays per year.
  • Flexible spending and dependent care savings accounts.
  • Paid parental leave.
  • Disability insurance.
  • Life insurance.
  • Access to a 401(k) retirement plan with company match.

Other perks include: discounted employee stock purchase program, and free snacks/drinks onsite.

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role.

  • Senior IT Support Specialist

    4 weeks ago

    Middle River, Maryland, United States Rocket Lab Full time

    About Rocket LabRocket Lab is a global leader in launch and space systems, enabling some of the most ambitious and vital space missions globally. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world.We're on a mission to unlock the potential of space to improve life on Earth,...

  • Senior IT Support Specialist

    3 weeks ago

    Middle River, Maryland, United States Rocket Lab Full time

    About Rocket LabRocket Lab is a global leader in launch and space systems, enabling some of the most ambitious and vital space missions globally. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world.We're on a mission to unlock the potential of space to improve life on Earth,...

  • Senior Electrical Engineer

    7 days ago

    Middle River, Maryland, United States GHD Group Full time

    Job Title: Senior Electrical EngineerWe are seeking a highly skilled Senior Electrical Engineer to join our team in support of the growth of our Property & Buildings group in DC, Maryland & Virginia.About the Role:This is an exciting opportunity to work with a high-performing team, managing multi-discipline projects, and engaging with internal and external...

  • Senior Recovery Engineer

    4 weeks ago

    Middle River, Maryland, United States Rocket Lab Full time

    About Rocket LabRocket Lab is a global leader in launch and space systems, providing reliable access to orbit since 2018. Our Electron rocket has become one of the most frequently launched rockets in the world, and our Neutron rocket is a medium lift launch vehicle capable of delivering mega constellations, high assurance payloads, and human...

  • Senior Electrical Engineer

    3 weeks ago

    Middle River, Maryland, United States GHD Group Full time

    About the RoleWe are seeking a highly skilled Senior Electrical Engineer to join our team in support of the growth of our Property & Buildings group in DC, Maryland & Virginia. As a Senior Electrical Engineer, you will be responsible for providing creative, innovative, and project-specific solutions to fit the needs of our clients and communities.Key...

  • Senior Recovery Engineer

    4 weeks ago

    Middle River, Maryland, United States Rocket Lab Full time

    About Rocket LabRocket Lab is a pioneering company in the field of launch and space systems, providing reliable access to orbit since 2018. Our Electron rocket has become one of the most frequently launched rockets in the world, and our Neutron rocket is a medium lift launch vehicle capable of delivering mega constellations, high assurance payloads, and...

  • Civil Engineering Specialist Apprenticeship

    4 weeks ago

    Middle River, Maryland, United States NovaWorks Solutions Full time

    Join Our Team as a Civil Engineering SpecialistWe are seeking a highly motivated and skilled individual to join our team as a civil engineering specialist. As a member of our team, you will have the opportunity to work on exciting and meaningful projects, develop your skills and knowledge, and contribute to the success of our company.What We OfferA 2-year...

  • Senior Security Specialist

    1 day ago

    Patuxent River Estates, Maryland, United States Armada Full time

    Job Title: Senior Security SpecialistThe Senior Security Specialist plays a critical role in establishing and maintaining a process for Sensitive Compartmented Information (SCI) and Special Access Program (SAP) security administration.Key Responsibilities:Coordinates and oversees the tasking of other team membersProvides training, mentoring, or supervision...

  • Refund Specialist

    1 month ago

    Middle River, Maryland, United States Johns Hopkins University Full time

    Job SummaryWe are seeking a highly skilled Refund Specialist to join our team at Johns Hopkins University. As a key member of our accounting department, you will be responsible for processing refunds and resolving credit balances in a timely and accurate manner.Key ResponsibilitiesProcess refunds and credit balances in accordance with established procedures...

  • Refund Specialist

    4 weeks ago

    Middle River, Maryland, United States Johns Hopkins University Full time

    Job SummaryWe are seeking a highly skilled Refund Specialist to join our team at Johns Hopkins University. The successful candidate will be responsible for processing refunds and resolving credit balances in a timely and accurate manner.Key ResponsibilitiesProcess refunds and resolve credit balances in accordance with established procedures and...

  • Senior Security Specialist

    2 days ago

    Patuxent River Estates, Maryland, United States Armada Full time

    Job Title: Senior Security SpecialistAt Armada, we are seeking a highly skilled Senior Security Specialist to join our team. This role will be responsible for establishing and maintaining a process for Sensitive Compartmented Information (SCI) and Special Access Program (SAP) security administration.Key Responsibilities:Coordinate and oversee the tasking of...

  • In-Home Sales and Design Specialist

    1 day ago

    Middle River, Maryland, United States Closet Factory - Baltimore, MD Full time

    Job OverviewCloset Factory - Baltimore, MD is seeking a skilled In-Home Design Consultant/Sales Representative to join our team. As a key member of our sales team, you will work with homeowners to design and sell custom storage solutions.Key ResponsibilitiesMeet with clients to discuss their storage needs and design custom solutions.Work with clients to...

  • Accounts Payable Specialist

    2 days ago

    Middle River, Maryland, United States Excelsia Injury Care Full time

    Job SummaryThe Accounts Payable Specialist is a detail-oriented and experienced professional responsible for efficiently managing all aspects of the Accounts Payable process.Duties and ResponsibilitiesCollect and enter all AP invoices and post all general ledger related entriesEnsure that purchase orders are used when expected/requiredUpdate AP accounts and...

  • Senior Network Security Specialist

    3 days ago

    Patuxent River Estates, Maryland, United States Calibre Inc Full time

    Job Title: Senior Network Security SpecialistCALIBRE Systems, Inc. is seeking a highly skilled Senior Network Security Specialist to join our team. As a key member of our cybersecurity team, you will be responsible for designing and planning network systems, providing specifications for network architecture, and conducting testing of network...

  • Senior Build Engineer

    20 hours ago

    Middle River, Maryland, United States Rocket Lab Full time

    About Rocket LabRocket Lab is a global leader in launch and space systems, enabling ambitious space missions globally. Our Electron rocket has provided reliable access to orbit since 2018, and our Neutron rocket will be our next launch vehicle, a reusable 13-tonne payload class rocket.Job SummaryWe are seeking a Senior Build Engineer to work out of our...

  • Insurance Enrollment Specialist

    2 weeks ago

    Middle River, Maryland, United States SND Services. Full time

    Job OverviewWe are seeking a detail-oriented and compassionate Health and Life Insurance Enrollment Specialist to join our team at SND Services. In this role, you will assist clients in navigating the enrollment process for health and life insurance plans, ensuring they understand their options and make informed decisions.Key Responsibilities:Provide...

  • Refund Specialist

    1 day ago

    Middle River, Maryland, United States Johns Hopkins University Full time

    Job SummaryWe are seeking a highly skilled Refund Specialist to join our team at Johns Hopkins University. The successful candidate will be responsible for processing refunds and resolving credit balances in a timely and accurate manner.Key ResponsibilitiesProcess refunds and resolve credit balances in accordance with established procedures.Analyze the EPIC...

  • Data Warehouse Developer

    1 day ago

    Middle River, Maryland, United States Applied Technology Services Full time

    Job SummaryApplied Technology Services (ATS) is seeking a highly skilled Data Warehouse Developer - ETL Specialist to join our team. As a key member of our Data Analytics Team, you will be responsible for designing, developing, and maintaining our data warehouse infrastructure to support business intelligence and analytics initiatives.The ideal candidate...

  • Senior Security Specialist

    3 days ago

    Patuxent River Estates, Maryland, United States Armada Full time

    Job Title: Senior Security SpecialistArmada is seeking a highly skilled Senior Security Specialist to join our team. As a key member of our security team, you will be responsible for establishing and maintaining a process for Sensitive Compartmented Information (SCI) and Special Access Program (SAP) security administration.Key Responsibilities:Coordinate and...

  • Senior Security Specialist

    3 days ago

    Patuxent River Estates, Maryland, United States Armada Full time

    Job Title: Senior Security SpecialistArmada is seeking a highly skilled Senior Security Specialist to join our team. As a key member of our security team, you will be responsible for establishing and maintaining a process for Sensitive Compartmented Information (SCI) and Special Access Program (SAP) security administration.Key Responsibilities:Coordinate and...