Customer Experience Lead

2 days ago


Augusta, Georgia, United States Office Depot Full time

Company Overview:

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As a leading provider of products and services, Office Depot is committed to helping businesses succeed. With an integrated business-to-business (B2B) distribution platform and omnichannel presence, we offer a world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores.

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Sales and Job Description:

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The Customer Experience Lead - Sales and Services will be responsible for driving total sales and services growth in our stores. This role is accountable for achieving sales goals for various services and leading sales training in the store.

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Key Responsibilities:

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  1. ">
  2. Lead a customer-centric environment and engage with the local community">
  3. Foster a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity">
  4. Assist with store operations, cash handling, and resolving associate and customer concerns">
  5. Provide direction, guidance, and ongoing training to store associates">
  6. Facilitate training sessions on the business model and holistic service offering for clients/customers">
  7. Ongoing coaching and feedback to enhance associate proficiency">
  8. Support hiring and staffing the store location">
  9. Regularly exercise independent judgment when assessing store associates' performance">
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Requirements:

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To be successful in this role, you must have a High School diploma or equivalent, with a Bachelor's degree preferred. A minimum of 1-3 years of experience in a related field is required, with a minimum of two years of experience in retail, including management and/or supervisory roles in a sales-driven, customer-oriented company.

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Salary: $60,000 - $80,000 per year

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Benefits: Eligible to participate in the Retail Store Hourly Management Incentive program, measured on Store-level Metrics

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About Us:

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Office Depot is a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. We are focused on remaining a world leader in business services, office supplies, and trusted support.

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Contact Information:

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Please click the Apply Now button for immediate consideration. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

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EEO Statement:

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.



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