UX Researcher II

7 days ago


Lake Forest Park, Washington, United States Cox Full time

About the Role

The User Experience Researcher is responsible for conducting user research activities to help deliver intuitive and transformative experiences for our clients and team members. This role works closely with other UX practitioners, designers, strategists, and stakeholders to propose and conduct user research activities across Cox Automotive Dealer Solutions products, services, and platforms.

Key Responsibilities

  • Conduct formative and evaluative research to inform product strategy and tactics.
  • Select appropriate research methods based on product phase and timeline.
  • Assist in creating research proposals and roadmaps.
  • Recruit test participants, create screeners, and manage participant scheduling.
  • Set up and facilitate testing, covering quantitative and qualitative data collection techniques.
  • Collaborate with cross-functional teams to execute research plans based on business needs and growth initiatives.
  • Analyze research data to uncover insights and present findings to various levels of the organization.
  • Participate in brainstorming sessions, needs analysis, and features and functionality workshops.
  • Stay informed about UX Research trends and communicate recommendations to the UX team.
  • Assist in the creation of interaction designs to support initiatives as needed.

Requirements

  • 2+ years of experience in UX research for complex web and mobile software applications.
  • Proficiency in various research methodologies, including 1:1 task-based testing/in-depth interviews, remote moderated and unmoderated testing, card sorting, focus groups, contextual inquiry, concept testing/desirability studies, prototype testing, and survey creation.
  • Strong user experience research foundation and flexible approach.
  • Solid reporting skills, both written and verbal.
  • Ability to work effectively in a cross-functional team environment.
  • Experience communicating with stakeholders, designers, product managers, and engineering team members.
  • Familiarity with tools such as Pendo, Qualtrics, Figma, Axure, Adobe Analytics, or Optimizely.
  • Portfolio demonstrating experience in conducting strategic research with business outcomes.
  • Experience performing UX Research within an Agile SDLC.

Additional Skills

  • Ability to translate business requirements into usable interface layouts.
  • Create site maps, user flows, wireframes, and interactive mock-ups/prototypes.
  • Adaptability to work on multiple projects and adjust priorities as needed.

Travel Requirements

Up to 5%



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