Customer Care Specialist

17 hours ago


Jersey City, New Jersey, United States Kuehne + Nagel Full time
About the Role
We're looking for a talented individual to join our Sea Logistics VinLog Customer Care Team in Jersey City. As a Sea Logistics VinLog Customer Care Specialist, you'll play a critical role in ensuring our customers receive exceptional service and support. Your main responsibilities will include responding to customer inquiries, resolving issues efficiently, and collaborating with internal teams to provide seamless support.

Key Responsibilities
• Respond to customer inquiries in a professional and timely manner
• Resolve customer issues efficiently and effectively
• Collaborate with internal teams to provide seamless support
• Maintain accurate records in our customer service management system

About You
To succeed in this role, you'll need a strong background in customer service, preferably in the wines and spirits industry. A High School Diploma is required, and at least one year of experience in customer service is necessary. Excellent communication and problem-solving skills are essential, as is the ability to work effectively in a team environment. Experience in international trade is highly desirable.

Why Join Us?
Kuehne+Nagel is a leader in the logistics industry, offering a dynamic and supportive work environment. We invest heavily in employee development, providing training programs and opportunities for career growth. Our comprehensive benefits package includes health and welfare benefits, a 401(k) retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. The estimated hourly wage for this position is between $26.25 and $31.25.

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