Customer Service Representative

4 weeks ago


Medford, New York, United States Tantillo Auto Group Full time

Customer Service Representative Job Description

We are seeking a highly skilled and professional Customer Service Representative to join our team at Tantillo Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

  • Answering Phones: Respond to incoming calls in a timely and professional manner, providing accurate information and resolving customer inquiries.
  • Outbound Calls: Make proactive calls to customers to follow up on sales leads and provide updates on their vehicle purchases.
  • Greeting and Receiving: Welcome and assist customers in a friendly and courteous manner, ensuring a positive experience from the moment they enter our dealership.
  • Teamwork: Collaborate with our sales team to ensure seamless communication and a high level of customer satisfaction.
  • Documentation: Accurately record and maintain customer information, sales data, and other relevant documentation.
  • Scheduling: Assist in scheduling and confirming sales appointments, ensuring timely and efficient communication with customers.

Requirements:

  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Professional Presentation: Maintain a professional appearance and demeanor at all times, reflecting positively on our dealership.
  • Punctuality and Flexibility: Demonstrate a punctual nature and ability to adapt to changing schedules and priorities.
  • Valid Driver's License: Possess a valid driver's license and a clean driving record.
  • Professional Appearance: Maintain a professional appearance, adhering to our dealership's dress code and grooming standards.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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