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Customer Service Representative

2 months ago

Terre Haute, Indiana, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at MAXIMUS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Receive and assess applications, communicating with clients to collect outstanding information
  • Validate and calculate income, assess eligibility, and manage case referrals
  • Engage regularly with program participants on a daily basis
  • Educate clients on program services and eligibility requirements
  • Collaborate with clients to establish and attain program objectives
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 0-2 years of relevant professional experience
  • Proven customer support or client service experience
  • Strong critical thinking and problem-solving skills
  • Ability to handle complex service inquiries via telephone
  • Accurate data entry and strong interpersonal skills
Preferred Qualifications

We prefer candidates with:

  • Some college or a college degree
  • 2+ years of relevant professional experience
What We Offer

As a Customer Service Representative at MAXIMUS, you will enjoy a competitive hourly base pay of $18.00, as well as opportunities for career growth and development. We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) plan with company match.