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Lead Real Estate Operations Manager
2 months ago
Company Overview:
Avison Young is a premier global commercial real estate brokerage and advisory firm, dedicated to providing transaction, management, financial, and consulting services. Our corporate structure is designed to enhance collaboration across our organization, ensuring we serve our clients effectively.
We believe that real estate has a profound positive impact on people's lives, and our mission is to optimize spaces and places for better living and working experiences.
Our commitment is to generate real economic, social, and environmental value as a global real estate advisor, powered by our talented team.
At Avison Young, we foster a supportive environment where our team members look out for one another, making it an exceptional place for both clients and employees. We prioritize the holistic well-being of our staff – economically, mentally, and physically – because we recognize that our success stems from our people bringing their best selves to work.
We are proud to have been recognized as one of America's Best Midsize Employers, as awarded by Forbes and Statista, Inc., and we consistently receive accolades for our team, services, and culture. Our employees benefit from comprehensive compensation and benefits programs, and we offer customized work options that prioritize their overall well-being.
Position Overview:
The Lead Real Estate Operations Manager will report directly to the General Manager and/or Regional Director, overseeing the comprehensive management and upkeep of designated properties.
This role encompasses all financial responsibilities associated with the portfolio, ensuring timely collection of income due to the owner while maintaining expenses in alignment with ownership objectives to meet or exceed net operating income (NOI) targets.
Building strong relationships with tenants is crucial to swiftly address any issues that arise and to enhance tenant satisfaction, ultimately promoting high retention rates.
The estimated base salary for this position is competitive and ranges from $84,000 to $125,000, with opportunities for additional compensation through performance bonuses. This salary range reflects compensation across various locations in the United States, with individual pay determined by factors such as work location, relevant education/training, experience, and internal equity.
Key Responsibilities:
- Cultivate and maintain strong relationships with Property Owners to ensure alignment with objectives.
- Manage the planning, budgeting, and oversight of operating and capital expenditures, including the preparation of annual budgets, forecasts, monthly reports, and variance analyses.
- Oversee accounts receivable and accounts payable processes, ensuring timely collection of rent, management of accruals, payment of expenses, and compliance with lease terms.
- Ensure compliance with all tenant lease agreements, addressing obligations of both Landlord and Tenant.
- Respond to tenant inquiries and coordinate with Property Management and Building Staff Teams to resolve issues effectively.
- Supervise vendor selection and performance, including the preparation of requests for proposals and service agreements, ensuring compliance with established standards.
- Coordinate maintenance scheduling with vendors and tenants.
- Conduct regular property inspections and provide recommendations for asset enhancement.
- Ensure compliance with property safety standards, oversee Fire and Life Safety training, and maintain emergency response plans and documentation.
Qualifications:
- Bachelor's Degree in business, real estate, or finance preferred.
- Four to seven years of relevant experience.
- Strong grasp of financial principles with the ability to analyze complex financial and business decisions.
- Experience with Yardi and Kardin accounting software is preferred.
- Proven ability to resolve tenant, employee, or management issues effectively.
- Proficient in Microsoft Word and Excel.
- Excellent written and verbal communication skills, capable of producing complex financial and business-related documents.
- Strong organizational skills with attention to detail.
- Demonstrated track record of delivering outstanding customer service to both internal and external stakeholders.
Work Environment:
On-Site
Equal Opportunity Commitment:
Avison Young is an equal opportunity employer, committed to building a diverse workforce that excels in service excellence, integrity, and commitment. We maintain a strict policy to ensure equal employment opportunities without discrimination based on race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital status, or any other legally protected status. We are dedicated to employing the best talent through fair and equitable recruitment practices. Apply with us TODAY.
