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Restaurant Operations Supervisor

2 months ago

Big Rapids, Michigan, United States ruby-tuesday Full time
Restaurant Operations Supervisor Overview

The role of the Restaurant Operations Supervisor encompasses overseeing the daily functions of the dining establishment. This position requires effective leadership and training of team members, ensuring a polished and professional atmosphere, coaching staff to enhance sales and profitability, addressing customer concerns, and maintaining high standards of food quality and safety.

Key Responsibilities:
  • Oversee hourly staff, including conducting performance reviews and implementing disciplinary actions
  • Evaluate job applications and provide hiring recommendations
  • Direct employee tasks, create schedules, and assign responsibilities
  • Enhance sales and customer satisfaction while managing costs and inventory
  • Ensure the CHARM Service Model is upheld by all staff members
  • Supervise food and beverage preparation
  • Adhere to operational protocols
  • Utilize a digital manager logbook for effective communication
  • Implement security protocols
  • Control food and beverage costs through regular inventory assessments
  • Follow food safety regulations and company policies
  • Ensure all equipment is well-maintained
  • Implement new initiatives and assist with menu introductions
Qualifications:
  • Must be at least 21 years of age
  • High School Diploma or equivalent; Bachelor's Degree is preferred
  • Preferred experience of 2 years in restaurant management
  • ServSafe Certification is a plus
  • Valid Driver's License required
  • Dedication to service excellence
  • Demonstrated ability to drive sales
  • Excellent communication skills
  • Capability to inspire and motivate team members
Physical Demands:

This position requires regular attendance, potentially up to 55 hours per week; the ability to stand for extended periods, lift items weighing up to 50 lbs, and adapt to temperature variations; specific vision capabilities are necessary.