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Ambulatory Revenue Cycle Leader

1 month ago

Seattle, Washington, United States Swedish Full time

Job Summary:

We are seeking a highly experienced Ambulatory Revenue Cycle Leader to join our team at Swedish. As a key member of our leadership team, you will be responsible for managing and implementing revenue cycle improvement initiatives across our ambulatory services.

About the Role:

The Senior Director, Physician Billing Revenue Cycle Operations, will oversee the end-to-end revenue cycle processes, ensuring best practice standards are maintained and service quality commitments are met. This leader will analyze and monitor key performance indicators to develop strategies for improving collections, reducing bad debt and denials, and creating positive patient and provider experiences.

Key Responsibilities:

  • Analyze and monitor key performance indicators to develop strategies for improving collections, reducing bad debt and denials, and creating positive patient and provider experiences
  • In collaboration with PCN leaders, recommend Epic system enhancements to drive necessary efficiency and performance
  • Manage communication with stakeholders at all ministry locations to optimize Revenue Cycle processes and efficiency
  • Develop and maintain consistent, focused front-end revenue cycle feedback loops to clinic and provider operations
  • Ensure client-facing deliverables are delivered in a timely and accurate manner
  • Advocate for optimal provider experience and effectively communicate operational needs from providers to shared services operations
  • Establish standards and processes for continuous improvement in the revenue cycle
  • Inform and partner with data and analytics team to build robust reporting for revenue cycle trends in ambulatory services
  • Represent revenue cycle on key committees to promote common standards and practices
  • Point of contact and escalation for revenue cycle issues and concerns

Requirements:

  • Bachelor's Degree in Healthcare Administration, Business, Finance or relevant area of expertise; or equivalent education/experience
  • 10 or more years of progressive responsible experience in Healthcare Administration and/or Operations with an emphasis on management, business or account management
  • 8 years of leadership experience
  • 2 years of in-depth experience with Epic (or similar system) and understanding of best practice infrastructure to drive optimal revenue cycle performance
  • Advanced ability to analyze and interpret financial data
  • Advanced problem-solving skills
  • Ability to build strong customer relationships
  • Ability to lead/manage others
  • Ability to represent the company with external constituents
  • Demonstrate knowledge of revenue cycle concepts and issues for ambulatory services
  • Excellent critical thinking skills
  • Proven organizational skills
  • Excellent verbal and written communication skills
  • Proficiency in MS Office applications, including Excel
  • Demonstrated ability to perform in alignment with company mission and values

Estimated Salary Range:$120,000 - $180,000 per year.