Customer Service Representative
2 weeks ago
At Michaels Stores, Inc., we are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our store staff, you will play a vital role in delivering exceptional customer experiences and maintaining the overall look and feel of our store.
Job Description:
- Deliver friendly customer service and help customers shop our store, ensuring they find what they're looking for.
- Maintain a high standard of cleanliness and recovery standards, adhering to our Brand Promises.
- Move equipment and products for proper cleaning and place them back in their correct positions.
- Clean assigned areas using assigned materials and equipment, and prepare cleaning solutions according to specifications.
- Deep clean key areas, including bathrooms, breakrooms, entryways, and high-traffic areas, to maintain a clean and safe environment for customers and staff.
- Execute cash handling to standards, engage customers on rewards programs and private label credit cards, and complete enrollments.
- Assist with omnichannel processes, including buy online pickup in-store (BOPIS) and ship from store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes.
Requirements:
- Retail and/or cleaning experience preferred.
- Ability to move throughout the store, lift heavy boxes, and access high shelves by ladder or similar equipment.
Work Environment:
- Public retail store setting, taking care of customers; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or unload trucks.
- Frequent use of standard commercial cleaners and chemicals from cleaning supplies.
Benefits:
- Estimated annual salary: $30,000 - $40,000.
- Competitive benefits package, including health insurance, paid time off, tuition assistance, generous employee discounts, and more.
About Us:
- Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada, and online at Michaels.com.
- We prioritize the wellbeing of our teams and provide robust benefits for both full-time and part-time team members.
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