Event Operations Coordinator
5 days ago
AEG is seeking a skilled Event Operations Coordinator to oversee ticket-taking operations at various events. As part of our team, you will ensure efficiency, accuracy, and exceptional customer service. This role requires leadership skills, excellent communication abilities, and a proactive approach to problem-solving.
About the RoleThe Event Operations Coordinator will supervise a team of ticket takers, coordinating entry procedures, and resolving issues to ensure a seamless guest experience. Key responsibilities include:
- Supervising ticket taking operations, providing guidance, training, and support to ensure smooth operations;
- Team management, scheduling shifts, assigning duties, and monitoring performance to ensure optimal staffing levels and adherence to protocols;
- Event coordination, working with event organizers to understand entry requirements, seating arrangements, and any special instructions;
- Staff training, educating ticket takers on ticket verification procedures, customer service standards, and venue layouts;
- Quality assurance, conducting regular inspections to ensure ticket takers are following procedures accurately and providing excellent customer service;
- Problem resolution, handling escalated issues and complaints, resolving conflicts, and addressing guest concerns in a professional and timely manner;
- Communication, maintaining open channels with event organizers, security personnel, and other staff members to facilitate smooth operations;
- Safety and security, ensuring compliance with safety protocols and emergency procedures, and promptly addressing any security concerns or incidents;
- Training and development, identifying training needs and opportunities for professional growth among ticket takers;
- Documentation and reporting, maintaining accurate records of ticketing activities, attendance figures, and any incidents or issues encountered during events;
- Continuous improvement, identifying areas for process enhancement and implementing strategies to boost efficiency, customer satisfaction, and overall guest experience;
- Adherence to policies, ensuring compliance with company regulations governing ticketing operations.
This role offers a competitive hourly wage of $16.00-$17.00 and includes benefits such as a 401(k) savings plan and matching program.
About YouTo succeed in this role, you should possess:
- At least 1 year of supervisory experience;
- 1-3 years of related experience;
- Strong verbal and written communication skills;
- Ability to handle stressful situations;
- Previous experience in a customer service-based industry (preferable);
- Previous experience within a sports, entertainment, or related field (preferable).
You must be able to work a flexible schedule, including weekends, nights, and holidays, and be willing to spend extensive time in moderate to loud environments. If you have excellent leadership skills and a passion for delivering exceptional customer experiences, we encourage you to apply.
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