Client Service Representative
4 weeks ago
We are seeking a highly skilled Client Service Representative to join our team at PeopleShare Inc. in Horsham, PA. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, answering questions regarding NJ auto, home, and umbrella policies, and ensuring that all customer interactions are handled efficiently and effectively.
Key Responsibilities- Answer basic questions regarding NJ auto, home, and umbrella policies, coverages, and premiums
- Deliver first call resolution and make it easy for the customer
- Develop and maintain complete product knowledge of all three lines (Auto, Homeowner, and Umbrella) for NJ
- Accurately enter and update policy information into the various processing systems and handle phone inquiries
- Perform research and initiate changes/corrections to customer's policies according to established procedures and sound business judgment
- College degree and/or NJ Property & Casualty license are preferred
- Excellent interpersonal, listening, communication, and organizational skills
- Strong analytical and decision-making skills
- Excellent computer/data entry and math skills- previous experience in a high-volume client service position preferred
PeopleShare Inc. is an equal opportunities employer and provides a supportive work environment for all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
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