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Bilingual Contact Center Relationship Specialist

2 months ago

Cottage Grove, Wisconsin, United States Summit Credit Union Full time
{"title": "Member Relationship Specialist", "description": "Build Meaningful Connections with Members

We are seeking a skilled Member Relationship Specialist to join our team at Summit Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, answering their questions, and helping them achieve their financial goals.

Key Responsibilities:
  • Provide prompt, courteous, and thorough assistance to members via phone and other channels
  • Recommend Credit Union products and services that strengthen members' financial situations
  • Build long-term relationships with members and the Credit Union
  • Participate in company-wide and departmental goals and objectives
Requirements:
  • Professional communication skills for interacting with members and coworkers
  • Ability to elicit member information to strengthen relationships
  • High school diploma or equivalent
  • Minimum two years' experience in public contact, member service, call center, financial environment, or sales
  • Basic knowledge of Microsoft Office Suite
What We Offer:
  • Excellent health insurance
  • 401K with match
  • Student loan payback
  • Birthday PTO
  • Hybrid work options
  • Onsite 24/7 gym
  • Wellness Café
  • Fun, collaborative environment

We are an Equal Opportunity Employer and welcome diverse candidates. If you are passionate about delivering exceptional member service and building meaningful relationships, we encourage you to apply.", "lang_code": "en-US"}