Customer Solutions Director

3 days ago


Sterling Heights, Michigan, United States Bohemia Interactive Simulations Full time

About the Role: As a Customer Solutions Director, you will be responsible for leading and managing our relationships with the assigned customer base in the defense sector.

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Responsibilities:

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  • Develop and implement account plans and strategies to achieve sales targets and expand market share.">
  • Serve as the primary liaison between the company and the customer, ensuring a clear understanding of client needs.">
  • Provide customized solutions that address the customers operational and strategic objectives.">
  • Deliver presentations, demonstrations, and proposals to communicate the value of company products and services.">
  • Stay informed about customer initiatives, priorities, and challenges.">
  • Monitor competitor activities and trends to identify opportunities for differentiation.">
  • Work closely with cross-functional teams, including solution engineering, product management, and program management office, to deliver tailored solutions.">
  • Provide regular updates on account performance, sales pipeline, and market conditions to leadership.">
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Requirements:

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  • Bachelor's degree or equivalent and at least 12 years of related experience">
  • 8+ years of experience in sales, business development and/or capture teams">
  • Proven track record of successful capture and pipeline management across multiple DoD organizations and program offices">
  • Experience working directly in the simulation/training and/or mission planning and rehearsal industry">
  • Experience with Government (Intel/DoD) budget, investments, and acquisition processes">
  • Demonstrated access to key government customers and industry partners">
  • Working knowledge of the Federal Acquisition Regulations (FAR)">
  • Ability to use tools such as Microsoft Office to present ideas, information, and reports and a Customer Relationship Management (CRM) to track opportunities and manage pipelines.">


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