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Heavy Equipment Sales and Service Representative

2 months ago

Nashville, Tennessee, United States McCoy Construction & Forestry Full time
{"title": "Customer Support Advisor", "description": "Job Summary

We are seeking a highly skilled Customer Support Advisor to join our team at McCoy Construction & Forestry. As a key member of our sales and service team, you will be responsible for promoting and increasing parts and service sales by establishing strong relationships with existing and prospective customers.

Key Responsibilities
  • Market and promote parts and service sales, including extended warranties, maintenance plans, and special parts promotions.
  • Perform follow-up calls at customer locations to identify opportunities and address customer concerns.
  • Work closely with the Service Manager and Parts personnel to provide accurate and timely quotes and follow-up on all accounts.
Requirements
  • High School Diploma and additional 2 years of education.
  • 2+ years of experience in a construction equipment role with involvement in sales, service, training, or other related work.
  • Excellent verbal and written communication skills, with the ability to communicate effectively with both large and small groups.
  • Strong customer relationship skills and ability to satisfactorily resolve customer concerns.
  • Good understanding of equipment operation and mechanical function, as well as Microsoft Office and general computer skills.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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