Customer Service Representative

7 days ago


Forest Hill, Maryland, United States ARS-Rescue Rooter Full time
Job Summary:
A professional with excellent customer service skills is sought to join our team as a Customer Service Representative. This role involves interacting with customers via phone, providing support and resolving issues in a timely manner.

About Us:
Blue Dot Services has been serving its customers throughout the region for over 40 years, providing reliable HVAC, Plumbing, and Electrical solutions. We are committed to delivering exceptional customer experiences and offering career advancement opportunities.

Responsibilities:
The successful candidate will be responsible for handling customer inquiries, addressing concerns, and providing solutions in a professional and courteous manner. This includes working collaboratively with colleagues to achieve team goals and maintaining accurate records of interactions.

Requirements:
To be successful in this role, you should have a high school diploma or equivalent, possess excellent communication and problem-solving skills, and have experience working in a call center environment. You must also be able to work in a fast-paced environment, handle multiple priorities, and meet performance standards.

What We Offer:
We offer a competitive salary range of $18-$20 per hour, depending on experience, plus a sign-on bonus of $500. Our comprehensive benefits package includes low-cost health insurance options starting at $5 per week, free virtual telemedicine services, enhanced dental insurance, pet insurance, and legal insurance. We also offer paid orientation, training, and weekly direct deposit payroll.

Work Environment:
Our office is clean and well-equipped, providing a comfortable and safe workspace for our employees. As a member of our team, you will have access to comprehensive training opportunities, including technical, sales, safety, leadership, and systems training.

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