Customer Service Representative

6 days ago


Oxon Hill, Maryland, United States Ross Stores, Inc. Full time
Our Culture

At Ross Stores, Inc., we value diversity, inclusion, and teamwork. We believe in creating a workplace that is respectful, supportive, and inclusive of all associates. We strive to provide a positive and engaging work environment that encourages collaboration, innovation, and creativity.

About the Role

As a Retail Associate, you will play a critical role in driving sales growth, improving customer satisfaction, and enhancing the overall shopping experience at Ross Stores, Inc. You will be responsible for maintaining a clean and organized store environment, assisting customers with their purchases, and operating a point-of-sale system accurately and efficiently.

Estimated Salary: $15.00 - $15.50 per hour.

Key Responsibilities

Key responsibilities of this role include:
  • Providing exceptional customer service and support to drive sales growth and increase customer loyalty
  • Restocking shelves and maintaining a clean and organized store environment
  • Operating a point-of-sale system and processing transactions accurately and efficiently
  • Participating in ongoing training and development programs to enhance skills and knowledge
  • Collaborating with other team members to achieve sales and productivity targets


Requirements

To be successful in this role, you will need:
  • Excellent communication and interpersonal skills
  • The ability to work in a fast-paced environment and meet or exceed sales targets
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • A positive attitude and strong work ethic


Benefits

As a valued member of our team, you will enjoy a range of benefits, including:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Discounts on merchandise and services


Why Join Our Team?

Ross Stores, Inc. is committed to creating a positive and inclusive work environment where our associates can grow and thrive. We offer competitive compensation and benefits, opportunities for advancement, and a dynamic work atmosphere. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity

Additional Information

This job description is intended to provide a general overview of the role and responsibilities. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

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