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Customer Service Representative

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Atlanta, Georgia, United States Toyota Material Handling Systems Full time
Job Summary

The Service Coordinator is the primary point of contact for customers seeking repair services for their equipment. This role requires excellent communication skills, multitasking abilities, and a strong attention to detail.

Key Responsibilities
  • Field customer inquiries and dispatch service technicians as needed
  • Post time daily and input into payroll system
  • Open and close all work orders for service technicians
  • Issue purchase orders for field service technicians and non-shop job needs, track open POs, and receipt-in when invoices arrive
  • Process credit card payments when necessary
  • Process filing of closed work orders
  • Set up all new PM contracts in the NDS system
  • Input all amendments for PMs in NDS
  • Run monthly reports
  • Run PM lists on the 1st and 15th of each month and provide to designated technicians
  • Maintain Dispatch Log
Requirements
  • Basic computer skills: typing, NDS, Microsoft Word, Microsoft Excel, PowerPoint, etc.
  • Ability to work with customers and provide excellent customer service skills
  • Open/close work orders
  • Maintain dispatch log
  • Input technician hours into payroll system
  • Maintain purchase order system for vendor purchases
  • Coordinate technicians
Work Experience and Education

2-3 years of relevant experience and a High School Diploma or GED are required.

Work Conditions and Physical Demands

This position is in an office setting with a quiet to moderate noise level. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Normal manual dexterity and the ability to effectively manipulate a keyboard and phone are required.