Customer Service Manager
7 days ago
We are seeking a highly skilled Customer Service Manager to join our team at Michaels Stores. As a key member of our front-end operations team, you will be responsible for delivering exceptional customer experiences, leading omnichannel processes, and maintaining store recovery standards.
Key Responsibilities- Lead the delivery of customer-centric shopping experiences by managing front-end operations and expectations.
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
- Collaborate with the Store Manager to ensure compliance with Standard Operating Procedures (SOPs) and Company programs.
- Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment.
- Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Train, observe, and coach the customer experience team to achieve results and support Talent Development.
- Serve as Manager on Duty and interact with customers in a positive and respectful manner.
- 2+ years of retail management experience, preferably in a customer-facing role.
- Strong leadership and communication skills, with the ability to motivate and develop a high-performing team.
- Excellent problem-solving and analytical skills, with the ability to drive results and improve processes.
- Ability to work in a fast-paced environment, with a focus on customer satisfaction and employee engagement.
At Michaels Stores, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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