Scientific Support Specialist
1 week ago
As a Sr. Site Specialist at Thermo Fisher Scientific, you will play a critical role in providing scientific support services to our customers. This position is focused on order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glasswash operations. You will work closely with our customers to understand their needs and provide tailored solutions to meet their business requirements.
Key Responsibilities:
Use company's or customer's inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
Analyze, maintain, and reconcile reports
Follow work processes as outlined by our written procedures
Listen to customer concerns, address issues with a goal of resolution within established timeframe, and proactively communicate to supervisor, any customer concerns and/or potential problems
Engage in process improvement activities
Perform other responsibilities as assigned by management
Requirements:
High School Graduate and/or equivalent experience required; college degree preferred
2-3 years of equivalent experience, preferably within a laboratory setting or services
Shown customer service, verbal, written, and presentation skills
Strong communication required to provide excellent customer service and reflect Thermo Fisher Scientific's values in a professional manner
Displays an important level of confidentiality for both customer and company
Possess a strong desire to serve the customer, and the skills to engage with various levels of personnel
Knowledgeably operates handheld scanners and performs data entry function
Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software
Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met
Work Environment:
Our team works primarily at customer sites, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. You will work independently at customer location. Extensive walking may be required. Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses. Will be able to consistently lift, push, and pull 30-40 pounds; occasional lifting of 50 pounds using equipment like pushcarts, pallet jacks, forklifts, etc.
About Us:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.
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