Medical Information Specialist III
1 week ago
Thermo Fisher Scientific is seeking a highly skilled and motivated individual to join our team as a Medical Information Specialist III. In this role, you will have the opportunity to make a significant impact on the healthcare industry by providing exceptional support to our customers.
Responsibilities:- Apply your oncology certification from any of the following accreditation organizations: OCN, CPON, AOCNP, and/or AOCNS, in order to deliver accurate medical information to customers.
- Collaborate with cross-functional teams to successfully implement information technology solutions.
- Conduct rigorous research to determine the most up-to-date medical information and ensure its accuracy.
- Compete with the best in the field to deliver world-class customer service and support.
- Engage in continuous professional development to stay at the forefront of medical advancements.
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
- Processes fulfillments and provides clinical trial information or after-hours on call support.
- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains expert knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
- As needed, researches medical literature and drafts responses for such inquiries. Serves as subject matter expert for designated areas of knowledge, including diseases, processes and products.
- May review and approve responses by other team members, assist with regular quality checks and provide training and coaching on processes for managing inquiries, database and technology training.
- Bachelor's degree in Nursing or equivalent and relevant formal academic / vocational qualification
- Active North Carolina RN license required or Nurse Licensure Compact (NLC) equivalency
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
- Certification as an MIS Nurse II or III with oncology certification from one of these accreditation organizations OCN, CPON, AOCNP, and/or AOCNS
- Proven experience in the field of medical information and technology
- Strong commitment to delivering exceptional customer service, coupled with a drive for success
- Strict attention to detail and the ability to handle complex scientific challenges
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive.
Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
Able to work upright and stationary for typical working hours.
Ability to use and learn standard office equipment and technology with proficiency.
Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
May require travel.
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