Optical Retail Sales Associate

7 days ago

Tallahassee FL USA, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as an Eye Care Advisor at LensCrafters. As an Eye Care Advisor, you will be responsible for providing exceptional customer service, ensuring all patients receive the highest quality optometric care, and delivering the LensCrafters experience.

Key Responsibilities
  • Greets customers without delay and promptly answers the telephone in a friendly and courteous manner.
  • Explains all required paperwork, tests, products, and services to customers.
  • Reviews prescriptions and patient information carefully, identifying special needs and consulting with Optician, Managing Doctor, or Retail Management when necessary.
  • Shows patience and courtesy to indecisive or difficult customers and patients.
  • Performs work accurately and thoroughly despite time pressure and customer volume.
  • Identifies situations involving unsatisfied customers and acts quickly for resolution.
  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
  • Places contact lens orders, processes shipments, and properly submits invoices for payment.
  • Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to details.
  • Accurately operates the POS system, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
Requirements
  • High School graduate or equivalent.
  • Strong customer service skills (internal and external).
  • Knowledge of current fashion trends.
  • Strong communicator and listener.
  • Problem-solving ability.
  • Familiarity with cash register, computers, and calculators.
  • Organization skills.
  • Sales skills.
  • Strong basic math skills.
  • Knowledge of office and store merchandise.
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical.
  • Strong interpersonal skills.

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