Appointment Coordinator

3 weeks ago


Ellenville, New York, United States Rochester Regional Health Full time
Job Summary

As a key member of the Rochester Regional Health team, you will play a vital role in delivering exceptional patient experiences. Your primary responsibility will be to coordinate patient appointments, ensuring seamless communication between patients, providers, and payers.

You will work closely with physician offices and clinical departments to provide ongoing support to patients, leveraging your strong customer service skills and ability to multitask.

Key responsibilities include:

  • Providing courteous and attentive service to patients, caregivers, and healthcare providers
  • Collaborating with internal departments to ensure a cohesive patient experience
  • Utilizing Electronic Medical Records (EMRs) to schedule appointments, complete registrations, and respond to inquiries
  • Managing patient portal accounts, resolving user issues, and ensuring compliance with policies and procedures

Requirements include:

  • Two years of customer service experience, preferably in a healthcare setting
  • Associates degree or equivalent preferred
  • Strong verbal and written communication skills, with good voice quality, diction, and articulation
  • Knowledge of medical terminology and insurance/managed care health plans

Rochester Regional Health offers a competitive salary range of $17.25-$18.90 per hour, with opportunities for growth and development in a dynamic and customer-centric environment.



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