Pet Care Coordinator
4 weeks ago
Thrive Pet Healthcare is seeking a highly skilled and compassionate Client Service Representative to join our team at Suburban Animal Hospital. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities:- Communicate effectively with clients via phone, email, and in-person to understand their needs and concerns.
- Schedule appointments and manage client payments and patient records with accuracy and efficiency.
- Dispense pharmaceuticals as needed and coordinate with pharmacies to ensure timely prescription fulfillment.
- Multitask and prioritize tasks to ensure seamless day-to-day operations.
- High School Diploma or equivalent; Associate's degree or higher preferred.
- At least 6 months of customer service experience; veterinary hospital experience a plus.
- Ability to lift up to 40 pounds and perform physical tasks such as squatting, reaching, standing, and walking throughout the day.
We offer a comprehensive benefits package designed to support your mental, physical, emotional, and financial well-being. Highlights include:
- Paid time off, including 8 weeks of full-pay parental leave and bereavement leave.
- Top-quality medical, dental, and vision insurance, plus health savings account and flexible spending account.
- Pet perks, including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations.
- Generously subsidized backup and ongoing care support for children, adults, and pets.
- Mental health benefits, including coaching and therapy sessions.
- 401(k) with employer contribution and no waiting period.
- Continuing education and development support through our library of free CE courses and paid time off to complete.
- Scholarship opportunities and student loan support program.
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Pet Care Specialist
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