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Hospitality Service Representative

2 months ago

Tulsa, Oklahoma, United States Filmathilton Full time

Hospitality Service Representative - Filmathilton

As a key member of our team, the Hospitality Service Representative plays a vital role in ensuring that guests receive an exceptional experience during their stay. This position involves welcoming and registering guests, as well as managing their check-out process, all while contributing to the financial success of the hotel.

Key Responsibilities:

  1. Welcome guests and efficiently manage the registration process, which includes entering and retrieving information from our systems, confirming guest details and rates, selecting accommodations, and issuing electronic keys.
  2. Assist guests during check-out by ensuring all charges are accurately accounted for, utilizing our point-of-sale system, handling various payment methods, and processing foreign currency transactions.
  3. Maintain a comprehensive understanding of hotel offerings, including room types, rates, packages, and local attractions, to effectively address guest inquiries.
  4. Utilize up-selling techniques to promote hotel amenities and maximize occupancy rates.
  5. Respond promptly to guest requests and resolve any issues with a friendly and efficient approach.
  6. Handle guest complaints with care, conducting necessary research to negotiate satisfactory solutions.
  7. Manage guest communications by receiving, entering, and relaying messages accurately.

At Filmathilton, we pride ourselves on our core values, which guide our commitment to excellence:

  • Hospitality: We are dedicated to delivering outstanding guest experiences.
  • Integrity: We uphold the highest ethical standards in all our actions.
  • Leadership: We strive to be leaders in our industry and communities.
  • Teamwork: We collaborate effectively to achieve our goals.
  • Ownership: We take responsibility for our actions and decisions.
  • Urgency: We operate with a sense of discipline and promptness.

Our mission at Filmathilton is to create memorable hospitality experiences that resonate with our guests. Join us in our journey to illuminate the world with warmth and exceptional service.