Customer Service Representative

7 days ago


Bordentown, New Jersey, United States Cox Communications Full time
Job Summary

As a Customer Care Specialist II at Cox Automotive, you will play a vital role in maintaining strong relationships with existing customers by providing exceptional problem-solving skills and responsive support. This includes consulting with dealers, educating them about Manheim and ancillary partners, and resolving issues in a timely manner. You will be the single point of contact for customer issues, taking ownership of their problems from identification through resolution. Additionally, you will oversee and monitor the resolution of all problems, regardless of delegation to other departments.

Responsibilities:

  • Provide responsive, timely telephone, chat, and email support to customers.
  • Identify, assess, and resolve customer issues, consulting with dealers and educating them about Manheim and ancillary partners.
  • Take ownership of customer issues from identification through resolution, acting as the single point of contact.
  • Oversee and monitor the resolution of all problems, regardless of delegation to other departments.
  • Work across departments to train on resolving different client issues.


Requirements:

  • High School Diploma/GED and 3 years' experience in a related field.
  • OR a different combination of education and experience, such as a degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
  • OR 5 years' experience in a related field.
  • College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience.
  • Travel - infrequent, but must have flexibility.
  • Schedule - must have flexibility to work evenings, weekends, holidays as required.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology; internet, email.
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment.
  • Strong communication skills and basic computer knowledge.
  • Ability to operate under tight pressure.
  • Experience working in the automotive industry preferred.


Benefits:

Cox Automotive offers a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additionally, employees are eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

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