Service Desk Agent

4 weeks ago


Miami, United States General Dynamics Full time
Job Summary:

GDIT is seeking a Service Desk Jr. Remote Support Agent to provide first-line technical support to end-users via phone, email, and chat. The successful candidate will troubleshoot and resolve common hardware and software issues, document and track incident tickets, and escalate complex issues to higher tier support when necessary.

Key Responsibilities:
  • Provide technical support to end-users via multiple communication channels
  • Troubleshoot and resolve common technical issues
  • Document and track incident tickets in the ticketing system
  • Escalate complex issues to higher tier support when necessary
  • Maintain a positive and professional demeanor with all end-users

Requirements:
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Basic understanding of computer hardware and software
  • Ability to troubleshoot and resolve common technical issues
  • Good problem-solving and analytical skills

Preferred Qualifications:
  • Previous experience in a customer service or technical support role
  • Familiarity with IT Service Management (ITSM) best practices

Security Clearance:
Secret clearance required with ability to obtain Top Secret / SCI.

Additional Information:
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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