Product Manager: Mobile Knowledge Base App

5 days ago


Richardson, Texas, United States DSI Systems Full time
Job Title: Product Manager: Mobile Knowledge Base App

We're seeking a seasoned product manager to lead the development and launch of our mobile knowledge base app. As a key member of our team, you'll be responsible for defining and prioritizing product requirements, ensuring alignment with strategic objectives and customer needs.

Key Responsibilities:

  • Conduct and manage the mobile knowledge tool's day-to-day operations, delivering an exceptional end-user experience that ensures optimal performance, usability, and reliability.
  • Define and prioritize product requirements, ensuring alignment with strategic objectives and customer needs.
  • Establish and maintain content production workflows, schedules, and quality standards to ensure timely delivery and high-quality output.
  • Work closely with the development team to translate product requirements into actionable development plans and drive timely delivery of product releases.
  • Lead go-to-market strategies for product launches, including developing messaging and positioning collateral to drive awareness and adoption.
  • Collaborate with trainers, content developers, and partners to prioritize features, enhancements, and bug fixes based on user feedback and business objectives.
  • Develop and implement content strategies aligned with company goals and target audience, ensuring a consistent and engaging user experience.
  • Oversee the creation, curation, and publishing of high-quality content across various formats including articles, training, videos, graphics, and interactive elements.
  • Analyze app usage data, user feedback, and market trends to identify opportunities for content optimization and new feature development.
  • Conduct regular content audits and performance assessments to measure the effectiveness of content strategies and identify areas for improvement.

Requirements:

  • Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
  • Highly Preferred: Learning Management Systems experience
  • Highly Preferred: Cloud-based content storage, organization, and file-sharing expertise
  • Preferred: Business Intelligence Software

Preferred Qualifications:

  • Preferred - Bachelor's degree from an accredited institution in a related field (ex. Communications, English, Marketing, Computer Science or related field)
  • Experience managing mobile applications, with a strong understanding of app development lifecycle, app store guidelines, and performance metrics.
  • Excellent project management skills with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
  • Excellent product management skills with the ability to be responsible for the success or failure of the product in the market.
  • Strong communication and interpersonal skills with the ability to collaborate effectively across cross-functional teams.
  • Detail-oriented with an analytical mindset and ability to derive insights from data.
  • Neat, professional appearance, and outgoing demeanor
  • Must have a dependable vehicle with valid vehicle insurance, a valid driver's license, and a good driving record
  • Must be available for occasional, multi-day, overnight travel
  • Valid passport
  • Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

Benefits:

  • Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
  • 401k Plan with employer matching
  • Paid vacation, personal/sick days, and bereavement time
  • Employee Profit Sharing Program
  • 50% AT&T wireless discount
  • Paid training
  • Advancement opportunities, we prefer to promote from within


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