Product Manager

5 days ago

Richardson, Texas, United States ELO Touch Full time
About the Role

Elo Touch Solutions is a leading provider of enterprise solutions, specializing in Android computing, Android SDKs, and Cloud Management Software. Our technology is utilized by prominent big box retailers, healthcare organizations, restaurants, and manufacturing companies worldwide. With a focus on delivering exceptional quality, we strive to exceed the highest standards in our industry.

Key Responsibilities
  • Develop and execute a product vision, strategy, and business metrics to drive growth and innovation.
  • Conduct Voice of the Customer (VOC) research to understand customer needs and preferences, informing the development of competitive and unique products.
  • Create product requirements documents based on customer feedback and market analysis.
  • Establish business plans and profit-and-loss statements for products, presenting them for executive approval.
  • Collaborate with the engineering team to deliver feature-rich products that meet current and future market demands.
  • Manage the entire product lifecycle, from initial product pitch to end-of-life.
  • Oversee product escalations and prioritization, ensuring timely resolution and customer satisfaction.
  • Communicate key features, processes, and benefits through marketing materials and knowledge base contributions.
  • Work closely with the sales team to assist with customer meetings and promote relevant use cases.
  • Effectively communicate complex processes and procedures to end-users with varying levels of technical expertise.
Requirements
  • At least 5 years of experience in product management or a combination of customer-facing and engineering experience.
  • Bachelor's Degree in Business, Engineering, or a related field from an accredited institution.
Preferred Qualifications
  • Experience working with customers to solve specific challenges and understanding customer use cases.
  • Experience developing product roadmaps with multiple stakeholders, use cases, and conflicting priorities.
  • Knowledge and experience working with cross-functional teams in Product Management, Engineering, Sales, Customer Support, Finance, and Marketing.
  • Previous experience working with Android and/or Windows compute.
  • Strong analytical and quantitative skills, with the ability to use data and metrics for decision-making.
  • Experience with agile project management.
  • Proven ability to manage business partners and influence strategic direction at the VP level.
  • Proven ability to drive agendas across diverse organizations.
  • Proven ability to get work done through influence.
  • Outstanding organizational agility.
  • Outstanding communication skills.
  • Prior product management experience focusing on retail or B2B software or payments services.
  • Business ownership orientation, with a keenness to jump in, learn, and drive for the right metrics.
  • Previous experience working in the large format display space, corporate IT space, or relevant B2B areas.
  • Experience working across software and hardware teams.
  • Excellent presentation, written, and verbal communication skills, with experience in cross-regional, global communications spanning multiple time zones.
  • Strong analytical skills and proficiency using large data sets in Excel.
  • Excellent teamwork skills with multi-cultural and international experience.
Physical Demands
  • Ability to lift to OSHA single-person lift requirements.
  • Ability to sit, stand, bend, or walk for prolonged periods.
  • Ability to travel domestically and internationally without restrictions.
  • Must be able to work a standard full-time schedule.
  • Must be able to work a hybrid schedule, in the Elo office on Tuesdays and Wednesdays.
EEO Statement

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Benefits

Elo Touch Solutions offers a competitive total compensation package, including Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability, and Tuition Reimbursement. Starting compensation for this role typically ranges between $85,000.00 and $115,000.00 annually, commensurate with experience relative to the position and may vary based on candidate geographical location.

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