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Global Household Goods Movement Manager
2 months ago
Job Summary: We are seeking a highly experienced Freight Operations Director to lead our global household goods movement operations.
Key Responsibilities:
- Manage and Optimize Freight Operations: Oversee the management and optimization of military household goods shipments in the lower 48 Continental United States (CONUS).
- Lead Freight Analysis and Non-Traditional Services: Lead all efforts in freight analysis and non-traditional services to drive revenue growth, improve efficiencies, and enhance customer satisfaction.
- Partner with Senior Leadership: Partner with the VP of Domestic and International to ensure successful execution and margin expansion.
- Implement Lean Operating Tools: Implement LEAN operating tools and techniques to ensure cost controls, on-time pickup and delivery, safety, and improved customer satisfaction survey ratings.
Key Performance Indicators (KPIs):
- Schedule and Delivery Performance: Ensure on-time pickup and delivery of household goods shipments.
- Cost Control and Profit & Loss (P&L) Management: Manage domestic household goods CONUS operations financial P&L performance to annual budget for revenue, operating income, and margin.
- Customer Satisfaction: Collaborate with transportation service providers to increase military household goods movement capacity and customer satisfaction levels.
- Cost Avoidance and Cost Savings: Identify and develop cost avoidance and cost savings business case opportunities to drive revenue growth, improve efficiencies, and enhance quality of service for customers.
Requirements:
- Education: Bachelor's degree in Supply Chain Management, Transportation Management, Business Administration, or related field.
- Experience: 10+ years of related commercial/military household goods moving/relocation transportation and logistics industry management experience.
- Preferred Qualifications: Master's in Transportation/Supply Chain Management or MBA degree, 3 years Executive Vice President of high-volume military/corporate/COD household goods moving/relocation across 48 domestic continental United States experience.
