General Manager
1 day ago
Job Summary
Urban Air Adventure Parks is seeking a visionary leader to spearhead the success of our indoor adventure parks. As a General Manager, you will be responsible for driving business growth, fostering a positive work environment, and delivering exceptional guest experiences.
Key Responsibilities
People
- Develop and implement effective training programs to enhance staff skills and knowledge
- Cultivate a high-performing team that provides outstanding customer service
- Lead by example, demonstrating a strong work ethic and commitment to excellence
- Collaborate with management to identify and develop future leaders
- Ensure seamless execution of employee recognition and incentive programs
- Maintain a strong community presence through partnerships and outreach
Operations
- Oversee the safe, clean, and secure operation of the park, ensuring a positive experience for guests and staff
- Drive business growth through effective marketing and sales strategies
- Continuously improve operational efficiency, adhering to company standards and philosophies
- Provide guidance and support to management and staff to achieve high performance
- Monitor online reviews to ensure exceptional guest satisfaction
Financials
- Develop and execute business plans to drive revenue growth and control expenses
- Manage inventory control, ensuring optimal stock levels and minimizing waste
- Optimize staffing levels and management coverage to maximize customer satisfaction and labor efficiency
- Analyze financial reports to inform business decisions and drive growth
Qualifications
- Proven leadership experience in hospitality or a related field
- Strong communication and interpersonal skills
- Ability to motivate and develop high-performing teams
- Intermediate computer skills, including Microsoft Office
- Professional grooming and conduct
- Adaptability, flexibility, and enthusiasm for the business
- Strong analytical and problem-solving skills
About Urban Air Adventure Parks
Urban Air is the leading indoor adventure park operator, dedicated to providing exceptional entertainment experiences for families and individuals. Our purpose is to inspire kids to aim higher and achieve their dreams.
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