Phlebotomy Team Lead

16 hours ago

Fall River, Massachusetts, United States LabCorp Full time

Are you a natural leader with a passion for delivering exceptional patient care? Do you have a proven track record of inspiring and developing high-performing teams? If so, we invite you to join LabCorp as a Phlebotomy Team Lead.

As a Phlebotomy Team Lead, you will be responsible for leading a team of phlebotomists and directly impacting the patient experience. You will manage and oversee all aspects of our LabCorp patient service centers and designated client locations. This role emphasizes your ability to lead, inspire, and develop others.

Key Responsibilities:

  • Supervise a team of phlebotomists working in Patient Service Centers and/or physician's offices
  • Manage patient flow, wait times, and inventory levels and information logs
  • Monitor monthly productivity and report any deviations as necessary
  • Coordinate phlebotomists' schedules through resourceful and creative thinking
  • Perform operational duties such as payroll, monthly schedules, and performance appraisals
  • Partner with Human Resources regarding employee relations issues and disciplinary actions
  • Hire and train phlebotomists to fill any open positions
  • Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics, and senior management
  • Provide exceptional customer service to all patients and clients
  • Assist in the set-up of new Patient Service Centers or Client Offices
  • Provide resolution of any patient or client issues
  • Perform, collect, and prepare specimens when needed
  • Travel to additional sites as necessary

Requirements:

  • High school diploma or equivalent
  • Prior experience in a leadership position required
  • Phlebotomy certification from an accredited agency is preferred
  • Minimum 3 previous experience as a phlebotomist is highly preferred
  • Must be at least 21 years old and have a Valid Driver's License and good driving record
  • Proven track record in providing exceptional customer service
  • Strong communication skills; both written and verbal
  • Ability to work independently or in a team environment
  • Comfortable working under no supervision

LabCorp is proud to be an Equal Opportunity Employer:

We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

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