ServiceNow AI Product Expert

4 days ago


Santa Clara, California, United States ServiceNow Full time

About the Team:

Our AI Solution Success team is dedicated to accelerating value realization of AI-powered workflows by customers at scale. We work closely with customers to understand their needs and deliver tailored solutions that meet their business objectives.

Job Description:

This is an exciting opportunity to join our team as an AI Implementation Engineer. You will be responsible for implementing AI products on the Now platform for early adopter customers, validating AI solutions, and creating practical implementation guides to support new implementations and drive future product innovation.

Responsibilities:

  • Implement AI products on the Now platform for early adopter customers
  • Validate AI solutions and realize value by learning from real customer data
  • Create practical implementation guides to support new implementations and drive future product innovation
  • Work with cross-functional teams to improve customer adoption of AI experiences and guide customer-driven innovation within the Platform Product team

Requirements:

  • Minimum 12+ years of relevant work experience in a customer-facing technical role
  • Experience and fluency with ServiceNow Workflows and Flow Designer
  • Expertise with ServiceNow scripting (Glide JavaScript) and knowledge of best practices
  • Passionate and persistent technical problem-solver with experience handling integrations with various systems

Salary Range: $181,100 - $316,900 per year

Benefits: Comprehensive health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs


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